Submit ›
or
2.0 Based on 14 reviews
Respond to your
customers
  • Customers like
    • Look 1
    • Price 1
    • Quality of their ip cameras 1
  • Customers don't like
    • Support 5
    • Technical support 3
    • Product poor quality worst custmer svc 2

I have purchased 2 different cameras over as many years and have so many problems. 1) One camera lost connectivity after 11 months. After 3-4 phones calls and hours of hassle they finally replaced the camera. 2) All calls to tech support are slow to go through and are handled by someone in the Philippines. Plan on 20-40 minutes per call. 3) One camera shows up with the video orientation 90 degrees off. I turn the screen 90 degrees to... Read more

Was this review helpful? 0 0

Worst customer service ever!!!!! Ordered my product a week ago, paid for 2-day shipping, still haven't received them, but they charged my account immediately after hanging up the phone. Never contacted or reached out to me on why the product hasn't shipped. Once you do get through good luck understanding them unless you speak Hindi or Urdu. Always over an hour phone wait to get in touch with someone and this is my experience when I'm trying... Read more

Was this review helpful? 0 0

I bought two indoor camera one year ago. one of the camera is not working properly. When ever I check camera through my lap top picture quality is worst. Picture is fuzzy and faded. I call tech support 800-930-0949 as shown instruction paper, waited for half an hour to speak to rep, then the rep did not want to help me and do not want to understand the problem but interesting to sell me new camera. After my long talk rep said they are retailer... Read more

Was this review helpful? 0 0

Bought Foscam camera two years ago, which was great till it starting having issues recently, called Foscam and tech support reps had no interest in helping only wanted to sell me new camera, some very rude and challenging. I'm pretty sure the camera was fine, but reps would not offer any real solution. So I bought a new camera, making sure to use one of their authorized sellers, called for remote install. Made sure I was all set up and ready... Read more

Was this review helpful? 0 0

My first experience with Foscam gave me hope even though my first camera did not work for more then one day ,Foscam replaced it immediately un fortunately the replacement kept loosing it's WIFI connection ,after many waiting hours of time spent with several different, technicians(which I had a hard time understanding), from the modem co to my ATT internet provider , I finally concluded that it is a problem inherent with this model,and am... Read more

Was this review helpful? 0 0

I ordered a cable for my Baofeng radio from Foscam and paid through Paypal. I never received acknowledgement from Foscam of the order, nor a tracking number. I tried calling them numerous times and sent 4 emails to get confirmation, but received no reply for two weeks. At that point I ordered a new cable directly from Baofeng and had a tracking number within a few hours. I complained to Paypal to try to void the transaction (if in fact it... Read more

Was this review helpful? 0 0

I bought camera systems for 3MP and paid a good price for it at amazon. they send me a different system and claimed, this is the systems worth the money I paid. In case I don't want it, I can give it back and get my money back. What ? However, I wanted the camera system which I ordered but never got it. Now I am sitting on this lousy camera system which they send me and am going to fight with them. My lawyer is on it. I am so pissed how they... Read more

Was this review helpful? 0 0

I placed my Foscam order using the free shipping option (5-10 business days), huge mistake. I think! They say that ALL orders ship in one business day. Surprise! They don't ship until you email and complain that the order status hasn't changed in over a week. Don't waist your time calling because the hold music will drive you insane, and when you actually talk to a human they will be of no help what so ever. In addition to not receiving my... Read more

Was this review helpful? 0 0

Currently been online for a couple of hours trying to buy Foscam products and give them money, but they just keep passing me around online from advisor to advisor; or is it the same person with various IDs, I'm not sure? With one of these ignorant most unhelpful people, I even had to convince her that the product I want to buy has not been discontinued; they don't even know their products. In the 5 minutes taken to write this I been transferred... Read more

Was this review helpful? 1 0

We purchased our cameras and have called the tech help desk 10 times and every time have been transferred or hung up on. We were told we had to go online and speak to someone. Not one person will respond to me unless I am saying i want to purchase a camera.. I've never been treated so bad as a customer. This is the worse company i have ever used. Please don't buy anything from them. We are returning our cameras, because no one from the company... Read more

Was this review helpful? 2 0
Did not find what you were looking for?
 
×
You are reading about Foscam.
Filing a new complaint about
×