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  • Customers like
    • Look1
    • Price1
  • Customers don't like
    • Technical support3
    • Functionality2
    • Support2

  • Aug 22
  • Appliances and Electronics
  • Lake Elsinore, California
  • Foscam Fi9804P Wireless Ip Camera
  • 6
  • REVIEW RATING 4/5

Well, the reviews on the Foscam cams were great, and I thought perfect. I'll just call support to see if they can answer a couple of questions I had. Spent 18 min on hold with only 6 callers ahead. Then I got a rocket scientist who didn't speak very good English, when he was reading his scripted responses and vague answers that did not answer my questions. I asked, "are you sure" on a couple of... Read more

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  • Jul 28
  • Appliances and Electronics
  • Foscam Outdoor Fi9828P Camera
  • 32
  • REVIEW RATING 5/5

I Bought the model F19828p , 3 months ago . The camera has went down 34 x's in that span . I have 31 man hours on the phone with this ignorant, smart mouthed , lying , and extremely disrespectful staff , in the 3 month span!!! Each support member attempts to fix the previous staffs ignorance !!! They have messed up my computer 5x's , and I had to pay even more money , to get it repaired . The... Read more

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  • Jul 13
  • Customer Service
  • Foscam Ip Camera
  • 7
  • REVIEW RATING 3/5

Purchased camera directly from foscam website and after 5 business days of waiting, I call their customer service. The recording told me my call will be answered in 10 minutes and after 28 minutes of waiting, finally someone answered the phone and I could not understand what he was saying very well. He informed me that my camera had not been delivered yet, that it was a mistake from their... Read more

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  • May 29
  • Appliances and Electronics
  • Mccall, Idaho
  • Wireless Ip Camera
  • 1
  • 1
  • 26
  • REVIEW RATING 4/5

2 Hours of Phone Calls to get tracking information on a PayPal Order. Broken English only spoken. Customers are not allowed to talk with a Manager. You have to deal with Incompetent lacky's. The people have no idea of the ordering and shipping process. They have to call someone and most often will hang up in the process. Either the company is third world based or they are using grade school kids... Read more

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  • Apr 21
  • Appliances and Electronics
  • Philadelphia, Pennsylvania
  • Refund Policy
  • 31
  • REVIEW RATING 4/5

I am a senior citizen and highly discussed, was on the phone 1 1/2 hours yesterday trying to get through. I've had the camera approximately 7 days, and i want my money refunded to my credit card. Been on the phone too many times. Foscam is not providing professional service as promised in their advertisement, they are negligent in their promises, and i want my money back asap. It appears their... Read more

Was this review helpful? 1 0
  • From mobile
  • Foscam
  • Feb 10
  • by anonymous
  • #593021

Bogata 4 camers. Two work. 2 don't. Tech support non existent. Emails never answered. Phone support non existent. Just pitched 2 cameras in trash. Add comment

  • Feb 02
  • Computers
  • Orangevale, California
  • Foscam F18910W
  • 63
  • REVIEW RATING 4/5

We purchased the 6 cameras on line directly thru Foscam. Even the transaction was difficult and had to change several times. Received the cameras, and here is an outline of all the problems, of which none are resolved. 1. Foscam blue iris pro software wasn't with the cameras as promised, had to send emails and then prove I purchased with invoices and paypal invoices/receipts, in turn recieved... Read more

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  • Dec 18, 2014
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Naples, Florida
  • Wireless Ip Camera
  • 57
  • REVIEW RATING 4/5

Ordered a F19821P Netcam and could never get it to work remotely even after spending hours in 3 instances with their tech support taking control of my computer and trying in vain for hours at a time only to call back and eventually give up blaming my internet provider which is on Fiber optics with guaranteed and checked over 100MBPS download speed. DO NOT DEAL WITH THIS COMPANY. I am now in the... Read more

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  • Dec 04, 2014
  • Appliances and Electronics
  • Camera Replacement
  • 33
  • REVIEW RATING 3/5

Calling customer service is a 1 hour experience just to say that the unit is defective, this was done twice. This does not include contacting the return department several times through phone and E mail. Instead of sending out a new unit immediately they wait until they receive the defective unit followed by an additional week before they send out a replacement. This is nearing 1 month with no... Read more

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  • Nov 28, 2014
  • Appliances and Electronics
  • Bacolod, Western Visayas
  • Ip Camera
  • 50
  • REVIEW RATING 4/5

simple enough installation only problem is software doesn't find your camera...IP Camera Tool stays blank. I read the instructions several times and still got the same result..my wifi's working properly and the setup seems so easy it's hard to make a mistake..finally i realised i needed help from Foscam. I needed them to walk me thru it once again but tjis was not to ever happen. countless... Read more

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