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1.9 Based on 6 reviews
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  • Customers like
    • Look 1
    • Price 1
    • Quality of their ip cameras 1
  • Customers don't like
    • Support 4
    • Technical support 3
    • Functionality 2

Bought F19816P from WalMart - received in 2 days! Spent next 3 days trying to get the *** thing recognized on computer! Tried EVERYTHING available from instructions, other customer statements, even distributors online, but to no avail! Finally found someone who more or less convinced me it was toast IT's GOING BACK TODAY!!!!! DO Not Try remote Install - They promosed a 50 minute wait time! I may... Read more

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Calling customer service requires too much time average hold time is 40 minutes or more. Business hour are supposed to be 0800 to 2000CT but don't try to get them on a Saturday no one answers. Sending an email is useless they never answer your questions. However, I must say that once you are patient enough to wait they usually are very helpful. I have learned to check a companies customer... Read more

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  • From mobile
  • Foscam
  • Dec 31, 2015
  • #761520

Horrible the 45 minute wait and another two hour when the guy tries to figure it out and they don't have a clue I got to reset my camera every month sometimes you get somebody smart and they do it in 5 minutes sometimes they do it in 2 hours sometimes they can't even get the job done do not buy Add comment

We bought two 9805s, and were assured by Foscam that they'd be fine for outdoor use in Canada's climate. We also ordered power cords and they sent the wrong ones, but insisted that I pay the return postage. That was a sign of bad things to come. The cameras didn't last two seasons and are now dead. The app is buggy and freezes. Any upgrades require the cameras to be unmounted (hugely... Read more

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We purchased a Foscam FBM3501 Wireless Digital Video Baby Monitor -Pan/Tilt, Nightvision and two way audio with 3.5" LCD. It was purchased in July of this year through Amazon. It has worked fine since we bought it, up until recently. We basically have to wrap the cord around the monitor, in order to put tension on the cord. Otherwise, the monitor doesn't acknowledge its hooked up to a power... Read more

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This Company is the MOST AWFUL company ever. and their products are the hardest to set up. I have spent 8+ hours on the phone with their customer service and they were absolutely no help. They treated me like I was ***. Not only that but it got me in trouble at work because they continually gave me the run around. My boss was not happy when I have spent 3 days trying to set up these cameras on a... Read more

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I purchased two indoor Plug + Play cameras. I was able to easily connect to them via my smartphone with the FOSCAM APP. However, when I went out of town and attempted to access the cameras, I was unable to do so as you need to complete PORT FORWARDING. I have attempted for two days to install the appropriate software myself from the Foscam website - not an easy task. Then, after the download I am... Read more

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The vertical pan my Foscam FI9831P V2 quit working. Everything else on it worked fine. After paying the shipping both ways to get it replaced or repaired I received some older camera back. The older version 1 camera is not what I purchased. I purchased a newer version 2. The older camera uses an SD card not a micro SD like the camera I sent in. I guess now I get to buy an old SD card or an... Read more

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I ordered a camera but after it was ordered and before it arrived I found one I preferred from HIKVision. I tried to contact them numerous times for RMA but they ignored my calls and emails. Called them and got put on hold, disconnected and when I did get thru the person had such a terrible accent I could not understand them. I don't care if this place had the worlds best stuff I would never buy... Read more

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I read up on the specs and liked what I saw. Did not do my research on the complaints though. I made the mistake of buying 4 of them (9821W models) through a local retailer outside of Toronto. Within the 1st year, each one of the 4 cameras were returned for replacements to the local retailer. All of the original 4 cameras were replaced within the 1st year at least 3 times each. Here are just... Read more

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