FoSCAM Complaints and Reviews

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FoSCAM
Main address: Unit 602 6/F Causeway Bay Comm Bldg 1 Sugar ST Causeway Bay Hong Kong China
1-800-930-0949, 1 (713) 893-7866, , http://foscam.us/contactus.html
  • 12 complaints
  • $1.1K claimed losses
  • $89 average
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  • Mar 18
  • Appliances and Electronics
  • New Fairfield, Connecticut
  • Wireless Ip Camera
  • 1
  • 1
  • 129

I bought my first camera from Foscam US over six months ago and now with camera two same issue and had to pay to ship it back the first time to now needing to do it a second time. The camera when pan or tilted goes into reset mode and reboots and returns to home position. I have spent countless hours with customer service from some country other than the USA. This camera model has not worked for... Read more

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  • Mar 11
  • Online Shopping
  • Sao Paulo, Sao Paulo
  • Foscam Cameras
  • 1
  • 1
  • 46

On 11th march 2013 I bought 4 cameras and a blu Iris, but i never received them. I bought from Ebay, paid with Paypal, to FOSCAM.US Tried several emails and phone calls, but all of them deny the problem. First Foscam said they didnt get payment from paypal. I gave them the transaction ID proving they did pay... then they say the cameras were sent and I still have to wait for them!!!!!!! The were... Read more

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  • Mar 04
  • Appliances and Electronics
  • Teaneck, New Jersey
  • Wrong Cameras
  • 23

Now Foscam wants me to pay to have them shipped back and I have been told that there will be a 10 percent restocking fee. ON THE WRONG CAMERAS THEY SENT!????? They keep assuring me that I wont receive a restocking fee but when I ask for an email with just that statement the line just so happens so go dead. I'm done with this company and will be taking all my friends and family with me. This... Read more

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  • Jan 11
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Huntsville, Alabama
  • Reset Circuitry
  • 53

I've gone through five of these in the last six months. Unit powers up to continuous BIT. Dont recommend this product. Every unit goes through this failure in less than 6 months. Black, white wired, wirless doesn't matter. If you send it back the next unit fails just like it. It appears the reset circuitry melts in the base unit when looking outside. Any sun causes the unit to overheat. i... Read more

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  • Dec 14, 2013
  • Accessories and programs
  • Newark, New Jersey
  • Bad Customer Service
  • 21

Heard a lot about poor service at Foscam. Before buying the product, decided to call their technical support help line to check out their availability. Called on Sat, Dec 14 at 8:09 am (est). Automated voice informed me I was caller number 2. The expected wait time was 28 min. I leave it to you to decide if you should use their support service. Their toll free number is (800)930-0949. Usually... Read more

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  • Nov 21, 2013
  • Accessories and programs
  • Los Angeles, California
  • Bad Customer Service
  • 1
  • 1
  • 40

I've ordered a camera from Amazon and the camera wasn't great but was worth the small price tag. While on their web site checking the specs on a new camera that I was considering, their Chat support agent offered me a small discount to order directly through them. Terrible mistake. They've billed me via Paypal but haven't sent any order info. I've tried for a few days to see if the order has... Read more

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  • Oct 17, 2013
  • Appliances and Electronics
  • Wireless Ip Camera
  • 30

Bought a FI8919W Wi-Fi camera direct for they claim total support if bought direct that's a joke. Five calls and the camera still doe's not function properly. Customer support was rude and short each fix created another issue. I would not buy another thing from this company. Sent email to after sales support and they said sorry call our help line and good luck. One week has gone by and still no... Read more

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  • Aug 14, 2013
  • Accessories and programs
  • Foscam Fi9802W Blue Iris Software Remote Install
  • 1
  • 1
  • 49

Bought a Foscam wireless internet camera for about $100. Could not get it to work properly (no internet access). Foscam offers no free customer service. So, I then paid another $49 for Foscam's "remote install" service which promised to have the camera up-an-running in no time -- a professional remote install. Guess what? Foscam blamed the internet provider for its failure to complete the... Read more

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  • Aug 13, 2013
  • Software
  • Morrisville, Pennsylvania
  • Bad Customer Service
  • 2
  • 2
  • 28

Anybody else getting the run around from Foscam customer service? I ordered an in stock camera, software and remote install a week ago and as of today it has not even been shipped. The online chat was rude and disconnected me before answering the questions I had. They took my money quick enough, printed a shipping label and that's it......nothing! I sat on hold on the telephone for 40 min. and I... Read more

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  • Aug 16, 2012
  • Appliances and Electronics
  • Tampa, Florida
  • Ip Cam
  • 2
  • 2
  • 49

I ORDERED SOME CAMERAS FROM THESE BASTARDS AND THEY DON'T PICK UP IF YOU NEED TO ASK A QUESTION. THEY KEEP RINGING YOU BACK TO CUSTOMER AUTOMATED SYSTEM. THEY WILL NOT GET ANOTHER *** DIME FROM ME. I HAVE HAD IT WITH THESE BIG *** COMPANIES WHO TREAT THERE CONSUMERS LIKE TRASH. THEY BE WITH YOU ALL THE WAY WHEN YOU BUYING SOMETHING BUT WHEN *** BREAKS OR YOU NEED ASSISTANTS NO ONE IS AROUND TO... Read more

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